Improving Safety Performance

Brown & Brown’s Risk Control specialists reviewed and evaluated the existing audit format and analyzed loss experience to put in a new program. The Brown & Brown team discovered that the audits did not address many existing risks.

To address the risks, the Brown & Brown specialists worked with the customer’s Corporate Risk Management team to develop a new auditing system.

The new system incorporated Safety Performance Metrics that were inclusive of proactive measures based on a safety and health management system, metrics from risk assessments, as well as lagging indicators and compliance.

The new audit format included elements that identified and assessed local management planning and leadership, employee participation and involvement, hazard identification and correction, preventive maintenance and physical conditions and regulatory program compliance.

It also included tracking risk assessment findings and corrective measures to indicate risk level performance. A weighted score for each element and criteria for scoring was developed based on observations, interviews and document reviews. Local management and employees were trained in the management system elements and how to perform their specific duties.

When auditing was initiated and tracked, locations were provided immediate feedback and assistance in areas where the location needed help.